Customer Service

At The Pearl Company we are proud of the levels of customer service we provide.


Our staff all learn about pearls, colours, styles and love the products we design and source for you. We are all under the same roof right through from design and management to the telephone team and dispatch.


We talk daily to our customers and in doing so listen and learn from your feedback. These comments are often the catalysts to new design ideas and improvements and result in our unique pearl designs and products.


All of our staff have detailed knowledge of pearls and of course all of our styles and colours so are more than happy to help with any questions you may have. We can even get the pearl product itself off the shelf to describe to you or send a picture.


We can send our items as gifts to your friends and family if you wish and include handwritten personalised messages if required. If any item is out of stock for any reason we will always advise you that this is the case and let you know when it will arrive with you.


If you have any specific queries please do not hesitate to contact one of our members of staff either by live chat, email or by phone on 01908 523155 and we will more than pleased to assist.